All products purchased from ELEGANCE can be exchanged within 14 days of purchase only if:-
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 2 days of delivery by messaging us on Instagram , Facebook or by contacting us on Whatsapp at 03001400384 , in case you want to raise a dispute. At Elegance, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, a coupon of the same amount will be issued which will be availed online only.
You may cancel your order at any time before the shipping process. After the shipment of your order our Exchange Policy will apply and you will receive an email with a tracking number against your order.
*Elegance reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
*There will be no return and exchange on sale articles.